</noscript><div id="__nuxt"><div class="h-full relative" data-v-335e6d44><div data-v-335e6d44 data-v-a2704358><div class="hide_top cti_go_top" data-v-a2704358><img src="https://www.omodajaecoo.pe/images/common/backtop.webp" loading="lazy" alt class="select-none heartbeat" data-v-a2704358></div></div><header class="dark header w-full h-[0.88rem] lg:h-[0.54rem] px-[0.32rem] lg:px-[0.6rem] fixed top-0 left-0 z-[1000] flex justify-between items-center" data-v-335e6d44 data-v-b72b691d><a href="/" class="w-[208px]" data-v-b72b691d><img src="https://www.omodajaecoo.pe/images/common/logo_dark.png" loading="lazy" alt="logo" class="select-none logo w-full hidden lg:block" data-v-b72b691d></a><nav class="w-full lg:w-auto overflow-y-auto h-[100vh] fixed left-0 top-0 pt-[0.88rem] lg:pt-0 lg:h-full lg:static invisible opacity-0 transition-opacity duration-500 lg:visible lg:opacity-100 lg:visible lg:opacity-100 lg:transform-none -translate-y-full transition-all duration-700 ease-[cubic-bezier(0.4, 0.0, 0.2, 1)] lg:transition-none" data-v-b72b691d data-v-426edf59><ul class="lg:flex hidden justify-center lg:h-full" data-v-426edf59><!--[--><li class="mr-[0.24rem] last:mr-0 flex items-center" data-v-426edf59><div class="nav-line relative capitalize cursor-pointer text-[14px] leading-[0.21rem] px-[0.16rem] py-[0.1rem]" data-v-426edf59><span class="tracking-[1px]" data-v-426edf59>Modelos</span><div class="line" data-v-426edf59></div></div><template><!----></template><template><!----></template></li><li class="mr-[0.24rem] last:mr-0 flex items-center" data-v-426edf59><div class="nav-line relative capitalize cursor-pointer text-[14px] leading-[0.21rem] px-[0.16rem] py-[0.1rem]" data-v-426edf59><span class="tracking-[1px]" data-v-426edf59>Superhíbrido</span><div class="line" data-v-426edf59></div></div><template><!----></template><template><!----></template></li><li class="mr-[0.24rem] last:mr-0 flex items-center" data-v-426edf59><div class="nav-line relative capitalize cursor-pointer text-[14px] leading-[0.21rem] px-[0.16rem] py-[0.1rem]" data-v-426edf59><span class="tracking-[1px]" data-v-426edf59>Sobre nosotros</span><div class="line" data-v-426edf59></div></div><template><!----></template><template><!----></template></li><li class="mr-[0.24rem] last:mr-0 flex items-center" data-v-426edf59><div class="nav-line relative capitalize cursor-pointer text-[14px] leading-[0.21rem] px-[0.16rem] py-[0.1rem]" data-v-426edf59><span class="tracking-[1px]" data-v-426edf59>Testdrive</span><div class="line" data-v-426edf59></div></div><template><!----></template><template><!----></template></li><li class="mr-[0.24rem] last:mr-0 flex items-center" data-v-426edf59><div class="nav-line relative capitalize cursor-pointer text-[14px] leading-[0.21rem] px-[0.16rem] py-[0.1rem]" data-v-426edf59><span class="tracking-[1px]" data-v-426edf59>Cotizar</span><div class="line" data-v-426edf59></div></div><template><!----></template><template><!----></template></li><li class="mr-[0.24rem] last:mr-0 flex items-center" data-v-426edf59><div class="nav-line relative capitalize cursor-pointer text-[14px] leading-[0.21rem] px-[0.16rem] py-[0.1rem]" data-v-426edf59><span class="tracking-[1px]" data-v-426edf59>Concesionarios</span><div class="line" data-v-426edf59></div></div><template><!----></template><template><!----></template></li><!--]--></ul><ul class="bg-black/95 flex lg:hidden flex-col backdrop-blur-xl" data-v-426edf59><!--[--><li class="text-center leading-[0.84rem] text-[0.24rem] font-miMedium overflow-hidden opacity-0 transform -translate-y-4" style="animation-delay:0.2s;" data-v-426edf59><div class="bg-black text-white transition-all duration-500 nav-info relative capitalize" data-v-426edf59><!----><!----><span data-v-426edf59>Modelos</span><img src="https://www.omodajaecoo.pe/images/common/arrow_bottom.png" loading="lazy" alt class="select-none duration-500 transition-transform absolute w-[0.38rem] right-[0.38rem] top-1/2 -translate-y-1/2 bg-black/70 text-white" data-v-426edf59></div><div class="bg-black/70 text-white transition-all duration-500 ease-[cubic-bezier(0.4, 0.0, 0.2, 1)] sub-menus overflow-hidden" style="max-height:0;opacity:0;transform:translateY(-8px);" data-v-426edf59><div class="py-[0.32rem]" data-v-426edf59><div class="model-wrap lg:py-[0.8rem] w-full flex flex-col justify-center items-center lg:flex-row lg:items-start text-white" data-v-426edf59 data-v-91ee3bfc><div class="lg:w-max-[90%] lg:w-max flex flex-col justify-center items-center lg:flex-row md:justify-start lg:items-start" data-v-91ee3bfc><div class="tab-list w-full lg:w-[1.2rem] text-[0.22rem] lg:text-[14px] pb-[0.6rem] lg:py-0 leading-[0.29rem] flex lg:flex-col flex-row justify-center lg:gap-y-[0.24rem] gap-x-[0.48rem] lg:gap-x-0 font-miNormal" data-v-91ee3bfc><!--[--><div class="active tab-item uppercase cursor-pointer" data-v-91ee3bfc>TODO</div><div class="tab-item uppercase cursor-pointer" data-v-91ee3bfc>JAECOO</div><div class="tab-item uppercase cursor-pointer" data-v-91ee3bfc>OMODA</div><!--]--></div><div class="model-list w-full lg:w-[calc(1190/19.2*1vw)] flex flex-wrap lg:gap-x-[0.5rem] gap-[0.5rem] font-miMedium px-[0.9rem] lg:px-0" data-v-91ee3bfc><!--[--><div class="visible-item animate__fadeInDownSmall cursor-pointer model-item text-center w-[calc(50%-0.25rem)] opacity-0 lg:w-auto animate__animated animate__faster" style="animation-delay: 0s;" data-v-91ee3bfc><img src="https://www.omodajaecoo.pe/images/header/c5.png" loading="lazy" alt class="select-none w-[2.6rem] hover:scale-[1.1] duration-300 transition-transform ease-in-out" data-v-91ee3bfc><div class="mt-[0.33rem] font-miMedium text-[0.16rem]" data-v-91ee3bfc>OMODA C5</div></div><div class="visible-item animate__fadeInDownSmall cursor-pointer model-item text-center w-[calc(50%-0.25rem)] opacity-0 lg:w-auto animate__animated animate__faster" style="animation-delay: 0.1s;" data-v-91ee3bfc><img src="https://www.omodajaecoo.pe/images/header/c5shs.png" loading="lazy" alt class="select-none w-[2.6rem] hover:scale-[1.1] duration-300 transition-transform ease-in-out" data-v-91ee3bfc><div class="mt-[0.33rem] font-miMedium text-[0.16rem]" data-v-91ee3bfc>OMODA C5 SHS</div></div><div class="visible-item animate__fadeInDownSmall cursor-pointer model-item text-center w-[calc(50%-0.25rem)] opacity-0 lg:w-auto animate__animated animate__faster" style="animation-delay: 0.2s;" data-v-91ee3bfc><img src="https://www.omodajaecoo.pe/images/header/c7.png" loading="lazy" alt class="select-none w-[2.6rem] hover:scale-[1.1] duration-300 transition-transform ease-in-out" data-v-91ee3bfc><div class="mt-[0.33rem] font-miMedium text-[0.16rem]" data-v-91ee3bfc>OMODA C7</div></div><div class="visible-item animate__fadeInDownSmall cursor-pointer model-item text-center w-[calc(50%-0.25rem)] opacity-0 lg:w-auto animate__animated animate__faster" style="animation-delay: 0.30000000000000004s;" data-v-91ee3bfc><img src="https://www.omodajaecoo.pe/images/header/c7shs.png" loading="lazy" alt class="select-none w-[2.6rem] hover:scale-[1.1] duration-300 transition-transform ease-in-out" data-v-91ee3bfc><div class="mt-[0.33rem] font-miMedium text-[0.16rem]" data-v-91ee3bfc>OMODA C7 SHS</div></div><div class="visible-item animate__fadeInDownSmall cursor-pointer model-item text-center w-[calc(50%-0.25rem)] opacity-0 lg:w-auto animate__animated animate__faster" style="animation-delay: 0.4s;" data-v-91ee3bfc><img src="https://www.omodajaecoo.pe/images/header/j5.png" loading="lazy" alt class="select-none w-[2.6rem] hover:scale-[1.1] duration-300 transition-transform ease-in-out" data-v-91ee3bfc><div class="mt-[0.33rem] font-miMedium text-[0.16rem]" data-v-91ee3bfc>JAECOO 5</div></div><div class="visible-item animate__fadeInDownSmall cursor-pointer model-item text-center w-[calc(50%-0.25rem)] opacity-0 lg:w-auto animate__animated animate__faster" style="animation-delay: 0.5s;" data-v-91ee3bfc><img src="https://www.omodajaecoo.pe/images/header/j5ev.png" loading="lazy" alt class="select-none w-[2.6rem] hover:scale-[1.1] duration-300 transition-transform ease-in-out" data-v-91ee3bfc><div class="mt-[0.33rem] font-miMedium text-[0.16rem]" data-v-91ee3bfc>JAECOO 5 EV</div></div><div class="visible-item animate__fadeInDownSmall cursor-pointer model-item text-center w-[calc(50%-0.25rem)] opacity-0 lg:w-auto animate__animated animate__faster" style="animation-delay: 0.6000000000000001s;" data-v-91ee3bfc><img src="https://www.omodajaecoo.pe/images/header/j8.png" loading="lazy" alt class="select-none w-[2.6rem] hover:scale-[1.1] duration-300 transition-transform ease-in-out" data-v-91ee3bfc><div class="mt-[0.33rem] font-miMedium text-[0.16rem]" data-v-91ee3bfc>JAECOO 8 SHS</div></div><!--]--></div></div></div></div></div><!----></li><li class="text-center leading-[0.84rem] text-[0.24rem] font-miMedium overflow-hidden opacity-0 transform -translate-y-4" style="animation-delay:0.30000000000000004s;" data-v-426edf59><div class="bg-black text-white transition-all duration-500 nav-info relative capitalize" data-v-426edf59><!----><!----><span data-v-426edf59>Superhíbrido</span><!----></div><!----><!----></li><li class="text-center leading-[0.84rem] text-[0.24rem] font-miMedium overflow-hidden opacity-0 transform -translate-y-4" style="animation-delay:0.4s;" data-v-426edf59><div class="bg-black text-white transition-all duration-500 nav-info relative capitalize" data-v-426edf59><!----><!----><span data-v-426edf59>Sobre nosotros</span><img src="https://www.omodajaecoo.pe/images/common/arrow_bottom.png" loading="lazy" alt class="select-none duration-500 transition-transform absolute w-[0.38rem] right-[0.38rem] top-1/2 -translate-y-1/2 bg-black/70 text-white" data-v-426edf59></div><!----><div class="bg-black/70 text-white transition-all duration-500 ease-[cubic-bezier(0.4, 0.0, 0.2, 1)] sub-menus overflow-hidden" style="max-height:0;opacity:0;transform:translateY(-8px);" data-v-426edf59><div class="py-[0.16rem]" data-v-426edf59><!--[--><div class="sub-menu py-[0.16rem] leading-[0.32rem] text-[0.24rem] cursor-pointer transition-all duration-300" data-v-426edf59>Marca</div><div class="sub-menu py-[0.16rem] leading-[0.32rem] text-[0.24rem] cursor-pointer transition-all duration-300" data-v-426edf59>Noticias</div><!--]--></div></div></li><li class="text-center leading-[0.84rem] text-[0.24rem] font-miMedium overflow-hidden opacity-0 transform -translate-y-4" style="animation-delay:0.5s;" data-v-426edf59><div class="bg-black text-white transition-all duration-500 nav-info relative capitalize" data-v-426edf59><!----><!----><span data-v-426edf59>Testdrive</span><!----></div><!----><!----></li><li class="text-center leading-[0.84rem] text-[0.24rem] font-miMedium overflow-hidden opacity-0 transform -translate-y-4" style="animation-delay:0.6000000000000001s;" data-v-426edf59><div class="bg-black text-white transition-all duration-500 nav-info relative capitalize" data-v-426edf59><!----><!----><span data-v-426edf59>Cotizar</span><!----></div><!----><!----></li><li class="text-center leading-[0.84rem] text-[0.24rem] font-miMedium overflow-hidden opacity-0 transform -translate-y-4" style="animation-delay:0.7s;" data-v-426edf59><div class="bg-black text-white transition-all duration-500 nav-info relative capitalize" data-v-426edf59><!----><!----><span data-v-426edf59>Concesionarios</span><!----></div><!----><!----></li><li class="text-center leading-[0.84rem] text-[0.24rem] font-miMedium overflow-hidden opacity-0 transform -translate-y-4" style="animation-delay:0.8s;" data-v-426edf59><div class="bg-black text-white transition-all duration-500 nav-info relative capitalize" data-v-426edf59><!----><img src="https://www.omodajaecoo.pe/images/index/cel-ico.svg" loading="lazy" alt class="select-none inline-block w-[0.20rem] mr-[0.2rem] mt-[-2px]" data-v-426edf59><span data-v-426edf59>Central: 0800-56431</span><!----></div><!----><!----></li><!--]--></ul></nav><div class="hidden lg:flex items-center cursor-pointer" data-v-b72b691d><img src="https://www.omodajaecoo.pe/images/index/cel-ico.svg" loading="lazy" alt="global" class="select-none logo w-[10px]" data-v-b72b691d><span class="ml-[0.06rem] text-[14px]" data-v-b72b691d>Central: 0800-56431</span></div><div class="dark mb-top-nav h-[0.88rem] w-full px-[0.32rem] flex lg:hidden justify-between items-center absolute top-0 left-0 z-20" data-v-b72b691d><a href="/" class="" data-v-b72b691d><img src="https://www.omodajaecoo.pe/images/common/logo_dark.png" loading="lazy" alt="logo" class="select-none logo w-[3.18rem]" data-v-b72b691d></a><div class="menu-icon w-[0.48rem] h-[0.48rem] cursor-pointer dark block lg:hidden" data-v-b72b691d data-v-69a3fe15><span class="menu-line" data-v-69a3fe15></span><span class="menu-line" data-v-69a3fe15></span><span class="menu-line" data-v-69a3fe15></span></div></div></header><div id="layout-libro-reclamaciones" class="content min-h-[100vh]" data-v-335e6d44><!--[--><div class="page-wrapper" data-v-2c4d1083><div class="hero-banner" data-v-2c4d1083><img src="/images/dealers/hero-banner-dealers.jpg" alt="Libro de Reclamaciones" class="hero-img hidden lg:block" data-v-2c4d1083><img src="/images/dealers/hero-banner-dealers-m.jpg" alt="Libro de Reclamaciones" class="hero-img block lg:hidden" data-v-2c4d1083><div class="hero-overlay" data-v-2c4d1083></div></div><div class="page-content" data-v-2c4d1083><div class="form-title" data-v-2c4d1083><h1 class="hero-title" data-v-2c4d1083>Libro de Reclamaciones</h1><p class="hero-subtitle" data-v-2c4d1083>Conforme a lo establecido en el Código de Protección y Defensa del Consumidor, esta institución cuenta con un libro de reclamaciones a su disposición</p><p class="legal-dealers" data-v-2c4d1083>Omoda & Jaecoo Sucursal de Perú es importador y distrubuidor exclusivo de las marcas Omoda y Jaecoo en el Perú. Para procesos relacionados a la Venta de vehículos y Post Venta, por favor contacte directamente al concesionario autorizado de su elección. Puede encontrar los datos aquí: <a href="/dealers" data-v-2c4d1083>Concesionarios Omoda & Jaecoo</a></p></div><div class="card mb-6" data-v-2c4d1083><div class="card-header" data-v-2c4d1083><span class="header-fecha" data-v-2c4d1083>Fecha: 16/06/26, 10:54:12 p. m.</span><span class="header-correlativo" data-v-2c4d1083>N°: LR-OJP N°00000001-2026</span></div><div class="card-empresa" data-v-2c4d1083><p class="empresa-dato" data-v-2c4d1083><strong data-v-2c4d1083>Razón Social:</strong> Chery Omoda & Jaecoo Motor, Sucursal del Perú</p><p class="empresa-dato" data-v-2c4d1083><strong data-v-2c4d1083>RUC N°:</strong> 20614971356</p><p class="empresa-dato" data-v-2c4d1083><strong data-v-2c4d1083>Dirección:</strong> Av. República de Panamá N° 3533, Int. 403, Urb. El Palomar, San Isidro, Lima</p></div></div><form class="form-wrapper" novalidate data-v-2c4d1083><div class="card" data-v-2c4d1083><div class="section-header" data-v-2c4d1083><span class="section-number" data-v-2c4d1083>1</span><h2 class="section-title" data-v-2c4d1083>Identificación del Consumidor Reclamante</h2></div><div class="section-body" data-v-2c4d1083><div class="form-row-2" data-v-2c4d1083><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Nombres *</label><input value="" placeholder="Nombres" class="form-input" data-v-2c4d1083><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Apellidos *</label><input value="" placeholder="Apellidos" class="form-input" data-v-2c4d1083><!----></div></div><div class="form-row-2" data-v-2c4d1083><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Tipo de Documento *</label><select class="form-input" data-v-2c4d1083><option value="" data-v-2c4d1083 selected>- Selecciona -</option><option value="DNI" data-v-2c4d1083>DNI</option><option value="CE" data-v-2c4d1083>Carné de Extranjería</option><option value="RUC" data-v-2c4d1083>RUC</option><option value="PASAPORTE" data-v-2c4d1083>Pasaporte</option></select><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Número de Documento *</label><input value="" placeholder="Número de Documento" maxlength="20" class="form-input" data-v-2c4d1083><!----></div></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Correo Electrónico *</label><input value="" type="email" placeholder="correo@ejemplo.com" class="form-input" data-v-2c4d1083><!----></div><div class="form-row-3" data-v-2c4d1083><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Departamento *</label><select class="form-input" data-v-2c4d1083><option value="" data-v-2c4d1083 selected>- Selecciona Departamento -</option><!--[--><!--]--></select><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Provincia *</label><select disabled class="form-input" data-v-2c4d1083><option value="" data-v-2c4d1083 selected>- Selecciona Provincia -</option><!--[--><!--]--></select><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Distrito *</label><select disabled class="form-input" data-v-2c4d1083><option value="" data-v-2c4d1083 selected>- Selecciona Distrito -</option><!--[--><!--]--></select><!----></div></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Dirección Domiciliaria *</label><input value="" placeholder="Dirección Domiciliaria" class="form-input" data-v-2c4d1083><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Teléfono *</label><input value="" placeholder="9XXXXXXXX" maxlength="9" class="form-input" data-v-2c4d1083><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>¿El reclamante es menor de edad? *</label><div class="radio-group" data-v-2c4d1083><label class="radio-label" data-v-2c4d1083><input type="radio" value="si" class="radio-input" data-v-2c4d1083> Sí </label><label class="radio-label" data-v-2c4d1083><input type="radio" checked value="no" class="radio-input" data-v-2c4d1083> No </label></div><!----></div><!----></div></div><div class="card" data-v-2c4d1083><div class="section-header" data-v-2c4d1083><span class="section-number" data-v-2c4d1083>2</span><h2 class="section-title" data-v-2c4d1083>Identificación del Bien Contratado</h2></div><div class="section-body" data-v-2c4d1083><div class="form-row-3" data-v-2c4d1083><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Bien Contratado *</label><select class="form-input" data-v-2c4d1083><option value="" data-v-2c4d1083 selected>- Selecciona -</option><option value="producto" data-v-2c4d1083>Producto</option><option value="servicio" data-v-2c4d1083>Servicio</option></select><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Número de Pedido *</label><input value="" placeholder="Número de Pedido" class="form-input" data-v-2c4d1083><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Monto Reclamado *</label><input value="" placeholder="S/ 0.00" class="form-input" data-v-2c4d1083><!----></div></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Descripción *</label><textarea placeholder="Describe el bien o servicio contratado" rows="3" class="form-input form-textarea" data-v-2c4d1083></textarea><!----></div><div class="form-row-2" data-v-2c4d1083><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Modelo *</label><select class="form-input" data-v-2c4d1083><option value="" data-v-2c4d1083 selected>- Selecciona modelo -</option><!--[--><option value="T7150R2**FR0010" data-v-2c4d1083>Jaecoo 5 Essence</option><option value="T7150R2**FR0016" data-v-2c4d1083>Jaecoo 5 Prime</option><option value="T7000Z5**MY0005" data-v-2c4d1083>Jaecoo 5 EV-ULTRA</option><option value="T6481F3**LX0012" data-v-2c4d1083>Jaecoo 8 SHS Vanguard</option><option value="T715031**GW0001" data-v-2c4d1083>Omoda C5 Style</option><option value="T715032**FR0001" data-v-2c4d1083>Omoda C5 Lux</option><option value="T7150DB**MH0004" data-v-2c4d1083>Omoda C5 SHS Prestige</option><option value="T71611E**JW0002" data-v-2c4d1083>Omoda C7 Lux</option><option value="T7151Y9**MH0002" data-v-2c4d1083>Omoda C7 SHS Beyond</option><!--]--></select><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Placa / VIN *</label><input value="" placeholder="ABC-123 o VIN de 12 caracteres" maxlength="17" class="form-input" data-v-2c4d1083><!----></div></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Concesionario o sede donde se atendió *</label><input value="" placeholder="Concesionario o sede donde se atendió" class="form-input" data-v-2c4d1083><!----></div></div></div><div class="card" data-v-2c4d1083><div class="section-header" data-v-2c4d1083><span class="section-number" data-v-2c4d1083>3</span><h2 class="section-title" data-v-2c4d1083>Detalle de la Reclamación y Pedido del Consumidor</h2></div><div class="section-body" data-v-2c4d1083><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Tipo *</label><select class="form-input" data-v-2c4d1083><option value="" data-v-2c4d1083 selected>- Selecciona el tipo -</option><option value="reclamo" data-v-2c4d1083>Reclamo *</option><option value="queja" data-v-2c4d1083>Queja **</option></select><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Detalle *</label><textarea placeholder="Describe el detalle de tu reclamo o queja" rows="4" class="form-input form-textarea" data-v-2c4d1083></textarea><!----></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Pedido *</label><textarea placeholder="¿Qué es lo que nos solicitas?" rows="3" class="form-input form-textarea" data-v-2c4d1083></textarea><!----></div></div></div><div class="card" data-v-2c4d1083><div class="section-header" data-v-2c4d1083><span class="section-number" data-v-2c4d1083>4</span><h2 class="section-title" data-v-2c4d1083>Observaciones y acciones adoptadas por el proveedor</h2></div><div class="section-body" data-v-2c4d1083><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Fecha de la comunicación de la respuesta</label><input type="text" value="" placeholder="- Pendiente -" class="form-input" disabled data-v-2c4d1083></div><div class="field-wrap" data-v-2c4d1083><label class="field-label" data-v-2c4d1083>Detalle</label><textarea placeholder="- Pendiente de respuesta del proveedor -" class="form-input form-textarea" rows="4" disabled data-v-2c4d1083></textarea></div><div class="legal-notes" data-v-2c4d1083><p class="legal-text" data-v-2c4d1083> * En caso que el consumidor no consigne como mínimo su nombre, DNI, domicilio o correo electrónico, fecha de reclamo o queja y el detalle de los mismos, estos se considerarán como no presentados. </p></div></div></div><div class="card card-footer-section" data-v-2c4d1083><div class="legal-notes" data-v-2c4d1083><p class="legal-text" data-v-2c4d1083><strong data-v-2c4d1083>* RECLAMO:</strong> Disconformidad relacionada a los productos o servicios.</p><p class="legal-text" data-v-2c4d1083><strong data-v-2c4d1083>** QUEJA:</strong> Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atención al público.</p><p class="legal-text" data-v-2c4d1083>La formulación del reclamo no impide acudir a otras vías de solución de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.</p><p class="legal-text" data-v-2c4d1083>El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) días hábiles, el cual es improrrogable.</p></div><label class="checkbox-label" data-v-2c4d1083><input type="checkbox" class="checkbox-input" data-v-2c4d1083><span class="checkbox-text" data-v-2c4d1083> Estoy de acuerdo con los <a href="/terminos-y-condiciones" target="_blank" class="link" data-v-2c4d1083>Términos y Condiciones</a> y la <a href="/privacyStatement" target="_blank" class="link" data-v-2c4d1083>Política de Privacidad</a>. * </span></label><!----><!----><button type="submit" class="btn-submit" data-v-2c4d1083>Enviar Reclamo</button></div></form></div></div><!--]--></div><div class="footer py-[0.48rem] px-[0.32rem] lg:px-[0.6rem] lg:pt-[0.6rem] lg:pb-0 bg-[#F5F7FA]" data-v-335e6d44 data-v-91f4ca9d><div class="footer-nav-wrap flex pb-[0.56rem] lg:pb-[0.3rem] text-left" data-v-91f4ca9d><!--[--><div class="footer-nav w-[2.53rem] last:w-[1.6rem] lg:w-[3.3rem] lg:last:w-[3.3rem]" data-v-91f4ca9d><div class="text-[#222] mb-[0.3rem] text-[0.24rem] lg:text-[0.16rem]" data-v-91f4ca9d>JAECOO Modelos</div><div class="sub-navs" data-v-91f4ca9d><!--[--><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>JAECOO 8 SHS</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>JAECOO 5</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>JAECOO 5 EV</div><!--]--></div></div><div class="footer-nav w-[2.53rem] last:w-[1.6rem] lg:w-[3.3rem] lg:last:w-[3.3rem]" data-v-91f4ca9d><div class="text-[#222] mb-[0.3rem] text-[0.24rem] lg:text-[0.16rem]" data-v-91f4ca9d>OMODA Modelos</div><div class="sub-navs" data-v-91f4ca9d><!--[--><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>OMODA C5</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>OMODA C5 SHS</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>OMODA C7</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>OMODA C7 SHS</div><!--]--></div></div><div class="footer-nav w-[2.53rem] last:w-[1.6rem] lg:w-[3.3rem] lg:last:w-[3.3rem]" data-v-91f4ca9d><div class="text-[#222] mb-[0.3rem] text-[0.24rem] lg:text-[0.16rem]" data-v-91f4ca9d>Sobre nosotros</div><div class="sub-navs" data-v-91f4ca9d><!--[--><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>Marca</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>Noticias</div><!--]--></div></div><div class="footer-nav w-[2.53rem] last:w-[1.6rem] lg:w-[3.3rem] lg:last:w-[3.3rem]" data-v-91f4ca9d><div class="text-[#222] mb-[0.3rem] text-[0.24rem] lg:text-[0.16rem]" data-v-91f4ca9d>Herramientas de compra</div><div class="sub-navs" data-v-91f4ca9d><!--[--><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>Testdrive</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>Cotizar</div><div class="text-[#666] sub-nav-item cursor-pointer duration-300 hover:text-primary text-[0.22rem] lg:text-[0.16rem] mb-[0.24rem] lg:mb-[0.14rem] lg:last:mb-0" data-v-91f4ca9d>Concesionarios</div><!--]--></div></div><!--]--><a aria-current="page" href="/libro-reclamaciones" class="router-link-active router-link-exact-active" data-v-91f4ca9d><img src="/images/common/lr-logo.png" alt="Libro de Reclamaciones" class="w-[1.2rem] lg:w-[0.8rem] cursor-pointer hover:opacity-80 transition-opacity libro-reclamaciones-imagen lr-desktop" data-v-91f4ca9d></a></div><div class="libro-reclamaciones-mobile" data-v-91f4ca9d><a aria-current="page" href="/libro-reclamaciones" class="router-link-active router-link-exact-active" data-v-91f4ca9d><img 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